Frequently Asked Questions (FAQs) Gift Cards

1. What is a Gift Card?

A Gift Card is essentially a prepaid voucher with a specific monetary value loaded onto it.

It serves as an alternative to giving cash and grants the recipient the ultimate power of choice.

 

Key Characteristics:

  • Prepaid Value: You purchase the card for a set amount (e.g., 1,000, 5,000), and that value is what the recipient can spend. 
  • Ultimate Choice: Unlike a physical gift where you risk choosing the wrong size or colour, a gift card lets the recipient pick exactly what they want from the store. 
  • Format: Modern gift cards are typically digital (e-Gift Cards), delivered instantly via email or SMS with a unique code and/or PIN. 
  • Retailer-Specific (Closed-Loop): In the context of an online store like yours, the gift card is a "closed-loop" instrument, meaning it can only be redeemed for purchases at your specific website/store.

 

 

2. How to Gift a Card from Your Store

Gifting a digital gift card is one of the quickest and most hassle-free ways to send a thoughtful present.

  

Steps for the Giver (The Buyer):

  1. Visit the Gift Card Page: Navigate to your store's dedicated Gift Card page.
  2. Select the Value: Choose the denomination (monetary value) you wish to gift.
  3. Enter Recipient Details: This is the crucial step for sending it directly:
    • Enter the recipient's email address or phone number (for SMS).
    • Enter the recipient's name.
    • Add a personalized message (e.g., "Happy Birthday! Treat yourself!").
    • Optional: Select a preferred delivery date/time if the system allows for scheduled delivery.
  4. Complete Purchase: Add the gift card to your cart and check out as you would with any other product.
  5. Confirmation: You will receive an order confirmation. The recipient will receive the gift card code via the chosen method (email/SMS) on the specified delivery date, along with your personalized message.

 

Advantages of Gifting a Digital Card:

  • Instant Delivery: Perfect for last-minute occasions. 
  • No Shipping Hassles: Avoids delivery delays and shipping charges. 
  • Flexibility: Gives the recipient the freedom to choose from your entire collection.

 

3. Frequently Asked Questions (FAQs)

Here are the most common questions customers have about gift cards, along with answers based on standard retail policies (including the one you provided):

Q.

Question

Answer

1.

How do I redeem my gift card?

To redeem, enter the unique gift card code in the designated field during the checkout process on our website. The value will be deducted from your order total.

2.

Does the gift card expire?

Yes. The gift card expires 6 months from the date of issue/purchase. Please ensure you redeem and use the balance within this period.

3.

Can I use my gift card on more than one order?

Yes, absolutely. The balance on the card can be spent across multiple orders until the balance reaches zero.

4.

Does the gift card cover shipping and taxes?

Yes. The gift card balance is applied to the total value of your order, which includes the cost of the products, shipping, and any applicable taxes.

5.

Can I use a discount code along with a gift card?

Yes, you can! You may combine a valid discount code with a gift card payment for even more savings.

6.

Can I use multiple gift cards on a single order?

Yes, our system allows you to enter and apply multiple gift card codes to a single purchase.

7.

What if my order total is more than my gift card balance?

If your order is higher than the card's value, you will be prompted to pay the remaining balance using an additional eligible payment method (credit card, UPI, etc.).

8.

Can I use a gift card to buy another gift card?

No, gift cards cannot be used to purchase other gift cards.

9.

How can I check the remaining balance on my gift card?

You can check the balance by clicking the link provided in the original gift card email, or by contacting our customer support team with your gift card code.